Are you in need of a telemarketing scripting application that can deliver the functionality, flexibility and ease of use you require for even the most complex telemarketing campaigns? TOIS (Telemarketing Online Intelligent System) was developed to allow end users such as call centers or direct marketers to create, manage and track telemarketing scripts and performance.
TOIS- Telemarketing Online Intelligent Scripting, is a customer interaction scripting application designed for comprehensive management of inbound and outbound telemarketing campaigns, as well as customer service. It is designed to empower end users to easily create, manage, and edit scripts using simple flowcharts with the integration to MS Visio within shortest time frame requiring the least technical knowledge. It includes functionality to create and manage clients, campaigns, offers, script codes, products, agent groups, media, and sophisticated reporting. TOIS is built on open source technology and can be integrated with exiting hosted or premised based call center technology.
How it Works?
TOIS acts as the graphical representation of the actual telemarketing application execution path and screen representations during the call. The call center Admin Module designs the script as flowchart using Script Engine (Windows Application). The Web Application displays controls that dynamically correspond to the controls in the flowchart. The database acts as an intermediate between both the applications.
- Supports Inbound and Outbound calls
- Scripts can be created for Inbound, Outbound, Email and Data Capture
- Copy and transfer script functions, allows the duplication of a script for use across multiple campaigns
- Role Based Access Rights
- Integration with MS Visio to draw script as Flowchart (Call center Scripting)
- Mechanism to convert Flowcharts into Dynamic web screens.(Agent Desktop)
- Own custom controls (Visio Components, Color picker)
- Robustness while Agent Access the Script (Fastest navigation between screens)
- Easy Interface with Predictive Dialers
- Mid-call transfer of script information between agents
- DDI management to automatically launch scripts via CTI
- Call Barging / Call Recording / Tracking
- Simple non-technical interface
- Open architecture allows for development of new controls
- Version control allows for changes to campaigns without affecting live environment
- Spell check facility to ensure accuracy of data
- Easy integration with Postcode and Credit Card processing applications
- Increased productivity
- Dynamic Reporting Engine enables personalized report generation
- Enhanced Campaign Management
TOIS is available as a standalone product to use with your existing call center technology or as packaged product to include PBX functionality based on your requirements. We work with each of our clients to customize, integrate and install TOIS in any call center environment including premise based and hosted technologies.
TOIS is priced on a monthly basis and licenses are purchased per seat, per month. There are minimal upfront costs which include hardware needed to install and use the TOIS application.
- No large upfront costs
- No annual maintenance or upgrade costs
- Automatic updates
- Supports multi-site locations
- Supports Remote At-Home-Agents
- Billed only for what you use each month
- On-demand scalability, scale up and down as needed
Delivery ModelsTOIS- Scripting Application with custom client or 3rd party Call Center Suite
TOIS- Scripting Application with built-in PBX
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